Sports / Live
At bet5, we handle your personal information with the same care we bring to your account — clear records, no confusion, and direct answers when you need them. This policy explains what we collect, how we use it, and what you can do about it; it applies to every account holder accessing our platform where local law permits.
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the verification documents needed to keep your account in good standing. Every time you make a deposit or withdrawal using Raast, Bank Transfer, or Debit Card, a transaction record is created and stored against your account. We use this data to process your payments accurately, respond to your support requests, and maintain the account history you can review at any time after login. We also collect technical data — device type, browser session information, and IP address — to keep your account secure and to ensure the platform loads correctly on your phone or desktop. This is not sold to third parties. We share your information only where we are legally required to do so, or where a payment processor needs it to complete your Raast or Bank Transfer transaction. Any sharing outside these purposes requires your explicit agreement. Our data practices apply where local law and eligible regions allow access to our platform.
Raast payment records are stored securely against your account and used only for transaction processing and account reconciliation.
Bank Transfer details you provide are retained for the period required to support dispute resolution and regulatory compliance.
Debit Card payment data is handled through encrypted channels; we do not store full card numbers on our servers.
Login events, session data, and account changes are logged to protect your account and are available to you in your account dashboard.
Not every service you encounter while using bet5 falls under this policy. Understanding the boundary helps you know exactly who is responsible for which part of your data. Our policy covers what happens inside your bet5 account — from the moment you log in to the moment your session ends.
All data collected when you create or manage your bet5 account — including your login credentials, verification documents, and contact details — falls fully within this policy. You can review and update this information through your account settings at any time.
Deposits and withdrawals made through Raast, Bank Transfer, and Debit Card are covered here. The records of these transactions are stored against your account. The payment processors themselves operate under their own separate privacy frameworks.
Your game session data — which titles you opened, session duration, bet history — is recorded within your account. This data is used for account integrity and support purposes, not for profiling or sale to advertisers.
Links to external sites, game studio servers, and payment network infrastructure operate outside our direct control. Once you leave the bet5 platform, the privacy policy of that external service applies. We are not responsible for how third-party services handle your information.
You have practical control over your personal information held by bet5. These are not abstract entitlements — each one has a clear path you can follow from your account or through our support team. To review the personal data we hold, log in and open your account dashboard; your transaction records, registered contact details, and account history are visible there without needing to contact us first. If any detail is incorrect — a phone number, an email address, or a registered name — you can raise a correction request directly through the support channel, and we will update the record after verifying your identity. If you want to understand specifically how your Raast or Bank Transfer data has been used, or if you want to request that we delete information where local law permits, reach out through the contact paths listed in the support section of this page. We will acknowledge your request and respond within the timeframe required under applicable law in your eligible region.
Log in to your account and open the account dashboard. Transaction history, registered details, and session records are displayed there for your reference at any time.
If your contact information or registered name needs updating, submit a correction request through our support team. Identity verification is required before changes are applied.
For any question about how your data is handled — including Raast transaction records or stored payment information — contact us through the privacy support path listed below. We will give you a direct, specific answer.
Where local law and your account status permit, you may request deletion of personal data we hold. Submit the request through support; we will confirm what can be removed and the timeline for doing so.
If your privacy question is not answered by the sections above, our support team handles policy queries through the same channels as account support. Bring your account details when you reach out so we can locate your records and respond accurately.
Open the chat widget from any page inside your account. Describe your privacy query and include the account email address you registered with so our team can pull your records immediately.
For formal data requests — corrections, deletion, or a full record of what we hold — send your request by email. Include your registered account name and the type of request. We respond within the period required by applicable law.
The Help Centre inside your account dashboard covers the most common privacy questions: how to update contact details, how to read your transaction history, and how to close an account. Start there for the fastest resolution.
The practical steps we take to protect your data are built into the account infrastructure itself — not stated as aspirations and then left vague. Here is what is actually in place.
All data exchanged between your device and our servers — including Raast transaction details and account credentials — travels over SSL-encrypted connections. Stored account data is encrypted at the database level so that a breach of storage does not expose readable records.
We use session cookies to keep you logged in and functional cookies to remember your preferences. You can adjust cookie permissions through your browser settings at any time. Disabling functional cookies may affect how the platform behaves on your device.
We keep your account data for as long as your account is active and for the additional period required by applicable financial and legal obligations. When the retention period ends and no legal hold applies, data is deleted from our systems or anonymised.
For any change to how we handle your data — including revoking a consent you previously gave or requesting a copy of your information — use the email privacy request path in the support section above. Identity verification is part of every such request.
These are the questions our account holders ask most often about how their personal information is handled on bet5.
We collect the details you provide at registration — name, contact information, and identity verification documents. After that, we record transaction data from your deposits and withdrawals, session logs for account security, and technical data like your device type and IP address to keep the platform running correctly.
Your payment data is shared only with the payment processors needed to complete your transaction — for example, the network that handles your Raast transfer. We do not sell your financial data to advertisers or unrelated third parties. Any legally required disclosures are made strictly within the bounds of applicable law.
Log in and open your account dashboard. Your transaction history, registered contact details, and recent account activity are all displayed there. If you need a more complete record than what the dashboard shows, submit a request through our email privacy channel and we will compile it for you.
Yes, where local law and your account status permit. Submit a deletion request through the email support path listed in the support section of this page. We will confirm which data can be removed, what must be retained for legal or financial compliance purposes, and the expected timeline for processing your request.
We use session cookies to maintain your login and functional cookies to store your preferences. You can manage or remove cookies through your browser settings at any time. Turning off all cookies may affect how the platform loads or remembers your session, so we recommend keeping functional cookies active while you are logged in.
Contact our live chat support immediately from inside your account. Our team can review recent login events and session records against your account, flag any unusual activity, and walk you through securing your account. Do not wait — raise it through live chat so we can check your records in real time.