Sports / Live
These terms set out exactly what you agree to when you open and use your bet5 account — covering how transactions are processed through Raast, Bank Transfer, and Debit Card, how we handle your records, and what steps are available to you if something needs to change. Access and eligibility depend on local law and are available where local law permits.
By creating and using a bet5 account, you confirm that you have read and accepted these terms in full. They apply to every session, every transaction, and every account action you take on this platform. Where your activity involves a payment — whether through Raast, Bank Transfer, or Debit Card — the transaction is subject to both these terms and the processing conditions shown at the point of payment in your account. We do not override those conditions; we apply them as stated. Certain features or account types may carry additional conditions, and those are shown clearly in the relevant section of your account before you proceed. These terms are governed by applicable law in eligible regions; access depends on local law where you are located. If any part of these terms changes, the updated version is posted here and takes effect from the date shown. Continuing to use your account after that date means you accept the updated terms. If you have questions about what applies to your account specifically, our support team is the right place to start — contact details are in the support section below.
Raast payments processed through your account are subject to these terms plus the transaction conditions shown in your account at the time of payment.
Bank Transfer transactions follow the limits and verification steps displayed in your account's payment section — no separate agreement is required.
Debit Card use is covered by these terms alongside your card issuer's own conditions; both apply simultaneously to any transaction you make.
These terms apply specifically to your bet5 account and the actions you take within it. They do not extend to third-party services that are linked from the platform, nor do they override the laws of the region where you access the account. Understanding the boundaries of this policy helps you know where to direct any question that comes up.
All login, session, and account management actions are within scope. Rules covering password changes, session timeouts, and access requests all fall under these terms.
Deposits and withdrawals through Raast, Bank Transfer, or Debit Card are covered here. The amounts, limits, and verification steps shown in your account apply at the time of each transaction.
Game content, lobby pages, and account dashboards are governed by these terms. Content supplied by third-party studios — JDB, CQ9, Habanero, PlayStar, Joker, Pragmatic Play — is subject to those studios' own content conditions.
External links, payment processors, and device-level services sit outside the scope of these terms. We are not responsible for the policies or actions of services we do not operate.
You have clear, accessible options when something on your account needs attention. Your full transaction history is available under the account dashboard after login — every Raast payment, Bank Transfer, and Debit Card transaction is logged there with date, amount, and status. If any account detail is incorrect — your registered mobile number, email address, or payment method on file — the correction path starts in your account settings page, where each field can be updated following the verification steps shown. For anything that cannot be resolved through your account settings directly, raising a query through our support channel is the next step. We look at every request and respond through the contact method you used to reach us. Account-level requests such as reviewing data held on your account or asking for a record of your transaction history are handled by the support team.
Your transaction log is in the account dashboard. Every completed payment — including Raast and Bank Transfer — is listed there with its status and date.
Update your registered email, phone number, or payment details from the account settings page. Follow the verification steps shown there to confirm the change.
If something is unclear or incorrect in a way that account settings cannot fix, contact support directly. Use the email or live chat path listed in the support section below.
You can request a summary of the data held on your account by contacting our support team. We provide this through the same contact channel you use to reach us.
If a section of these terms is unclear, or if an account action does not match what is described here, our support team handles policy questions directly. Reach us through email, live chat inside your account, or the contact form — all three paths lead to the same team.
Send your policy or account question to our support email. We reply to the address you write from, so use the one linked to your account.
Open the live chat option from inside your account dashboard. This is the fastest path for straightforward terms or transaction questions.
Use the contact form on the site if you are not yet logged in or prefer a written record of your query. We respond to the email address you provide.
Your account data — including transaction records, payment details on file, and login history — is retained for as long as your account is active and for the period required by applicable law after closure. We use cookies to maintain your session and to remember preferences set in your account; you can review and manage cookie settings from the privacy section of your account. Account security is your responsibility and ours: we apply access controls on our side, and we ask that you keep your login credentials private. If you believe your account has been accessed without your permission, contact support immediately using the paths above so we can act on it. To request changes to personal data we hold, or to ask what data is stored against your account, our support team handles those requests directly. Any request is addressed through the same channel you use to contact us, and we aim to respond with the information available under applicable law.
Account and transaction data is kept for the period required by applicable law. After account closure, data is retained only as long as legally required, then removed from active records.
We use cookies to keep your session active and store your account preferences. Manage your cookie settings in the privacy section of your account after login.
Keep your login credentials private. If your account details are compromised, contact support straight away — we act on security reports as a priority.
To see what data we hold on your account, or to request a correction, contact our support team. We handle these requests under applicable law and respond through your contact channel.
These are the questions we get asked most often about how the terms work in practice. If your question is not covered here, the support team handles policy queries directly.
Yes. Creating and using a bet5 account means you have accepted these terms. If you do not agree with any part of them, the right step is to stop using the account and contact support to discuss your options. Access depends on local law and is available where local law permits.
When these terms are updated, the revised version is posted on this page with the date the changes take effect. Continuing to use your account after that date means you accept the updated terms. We recommend checking this page if you have not visited for a while.
Transactions through Raast and Bank Transfer are covered by these terms alongside the specific conditions shown in your account at the point of payment. Both sets of conditions apply. Your full transaction log is available in the account dashboard after login.
Yes. Contact our support team through email, live chat, or the contact form, and request a summary of the data held against your account. We respond through the same channel you used and handle the request under applicable law.
Start by checking your transaction history in the account dashboard — each entry shows the date, amount, and status. If the record does not match what you expect, raise the query with support directly. Bring the transaction date and amount when you contact us.
Game content from studios including Pragmatic Play, Habanero, CQ9, and others available in the lobby is governed partly by their own content conditions and partly by these terms. These terms cover your account actions; the studio's conditions cover the content they supply.